Troubleshooting

If this guide doesn't help please contact us via

Subscriptions

Don't worry! If you successfully subscribed, your premium access will activate shortly. If not, you can always click the Restore Purchases button on the Premium page to sync your subscription. Ensure you're logged into the same account used for the purchase. If the issue persists, contact our support team for assistance.

Follow these steps:

  • Go to Profile in the app.
  • Tap the Settings (gear icon).
  • Click the Manage Subscription button.

This will open your subscriptions in the corresponding app store, where you can manage or cancel it directly.

Refunds for subscriptions are managed directly by the app stores:

Misc

  • Report the issue to support via email with details or screenshots to help us diagnose the problem.
  • Ensure you're using the correct Apple or Google account.
  • Verify your internet connection is stable.
  • Update the app to the latest version.

  • Report the issue to support via email with details or screenshots to help us diagnose the problem.
  • Update the app to the latest version.
  • Ensure your device's operating system is up to date.
  • Restart the app or your device to resolve temporary issues.

This error usually occurs due to network issues or server maintenance. Try the following steps:

  • Ensure your device is connected to a stable internet connection.
  • Restart the app and try again.
  • Check if other apps or websites are accessible to confirm it's not a general network issue.
  • Wait for a few minutes and try again later, as the issue might be temporary.
  • Check for updates to the app.
  • Contact support if the issue continues, and provide details about the error and your device.

No worries! We actively monitor the health of our services and work to resolve all unexpected issues as quickly as possible. In the meantime:

  • Report the issue to support via email with details or screenshots to help us diagnose the problem.
  • Check for any available updates for the app and install them.
  • If the issue persists, try restarting the app or your device.

If you notice incorrect or outdated content in the app, you can report it by, please report it via email at ur team will review and update the content promptly to ensure accuracy.

If you wish to delete your account, please navigate to 'Profile' (bottom tabbed navigation) -> Settings (gear icon) and click 'Delete account' button.